Returns and refunds

Last updated: 3 October 2026

In short

• Broken or cracked glass (on arrival or within 6 months): send a photo and we send you a new one, free of charge.
• Not funny? You have 30 days after receipt to send it back and get a full refund.
• Changed your mind? You have 14 days after receipt to withdraw, no reason needed.

How it works

Message us from the Help & contact page with your order number (and a photo if the product is broken). We usually reply within 24 hours, Monday to Friday, with the next steps.

Broken glass: 6-month breakage guarantee

We replace, free of charge, any glass that arrives cracked or broken, or breaks within 6 months of receipt, on the basis of a photo. You do not need to return the broken glass. The guarantee is limited to one replacement per glass purchased.

Returns and refunds

For a return (“laughs or your money back” guarantee within 30 days, or withdrawal within 14 days), we give you the return address. Return costs are at your expense. The product must be sent back complete and properly packed. The refund is made to your original payment method, no later than 14 days after we receive the return (or proof that it was sent).

Cancelling or changing an order

An order can be changed or cancelled as long as it has not shipped. Message us as soon as possible.

Your statutory rights

These commitments are in addition to your statutory rights (legal guarantee of conformity), set out in our terms of sale.