Delivery

Last updated: 3 October 2026

Free delivery

Delivery is free on every order, with no minimum spend, to all the countries offered at checkout.

Tracking

Every parcel ships with a tracking number. You receive it by email as soon as your order leaves. Remember to check your spam folder.

Delivery times

The estimated delivery time for your country is shown on the product page and at checkout. It is an estimate in working days, counted from dispatch.

Plain parcel

Our parcels are plain: nothing on the outside says what is inside. The surprise stays intact, even if someone else takes delivery.

Delays, lost or damaged parcels

If the tracking has not moved for several days, message us from the Help & contact page and we will check with the carrier. A lost parcel is reshipped or refunded, whichever you prefer. If your order has not been delivered within 30 days of being placed, you may cancel it and be refunded in full. A glass that arrives broken is replaced free of charge on the basis of a photo (breakage guarantee).

Delivery address

Check your address carefully before confirming. A mistake can be corrected as long as the order has not shipped: message us as soon as possible.